If you're unable to log in to your HubSpot account, follow these steps to resolve the issue:

1. Confirm Browser Compatibility

Ensure that you are using a browser supported by HubSpot. HubSpot recommends using the latest version of Chrome, Firefox, Safari, or Microsoft Edge.

2. Check Your Email Address

Verify that you’re entering the email address associated with your HubSpot account. If you have multiple email addresses, you may need to confirm you’re using the correct one.

3. Clear Your Browser's Cache and Cookies

Old cache files and cookies can sometimes cause login issues. Clear your browser’s cache and cookies, then attempt to log in again.

4. Check HubSpot's Status Page

Visit status.hubspot.com to see if HubSpot is experiencing any ongoing login issues. HubSpot’s team regularly updates this page to inform users of any disruptions.

5. Test a Different Network

If you’re still unable to log in, try using another network, such as a cellular network or home Wi-Fi, to determine if the issue might be network-related. If you can log in from a different network, please contact Health Genesis' IT department or network administrator for assistance with potential network issues.

6. Enable Third-Party Cookies (Chrome)

For Chrome users, HubSpot requires third-party cookies to be enabled for a seamless login experience. Follow these steps:

1. In the upper-right corner of Chrome, click the three vertical dots and select Settings.
2. Under Privacy and security, click Cookies and other site data.
3. Ensure that Allow all cookies is selected.

After adjusting this setting, try logging in to HubSpot again.